ENZO GOLF MEMBERSHIP T&C's

Terms and Conditions

1. Introduction

Welcome to Enzo Golf Simulator Studios (“Enzo Golf”, “we”, “our”, or “the Studio”).

These Terms and Conditions apply to all members and guests using our facilities. By purchasing, renewing, or using a membership, you agree to comply with these Terms, together with any published rules, policies, or safety guidance issued by Enzo Golf.

Our aim is to provide a premium indoor golf environment — combining technology, service, and atmosphere — while ensuring fair use and enjoyment for every member.

2. Membership Overview

Membership at Enzo Golf provides structured access to simulator bays, member benefits, and community events.

Enzo Golf currently offers Silver and Gold membership tiers.

Membership categories may be limited, amended, or withdrawn based on operational capacity and demand.

3. Membership Categories

3.1 Silver Membership

The Silver Membership is designed for regular golfers seeking flexible and consistent practice access.

Entitlements:

8 simulator sessions per month (each session is one (1) hour).
Maximum of one (1) session per day.
Sessions must be booked at least 12 hours in advance.
May bring one (1) guest per session (subject to availability and guest fees).
Unused sessions do not roll over.
15% discount on drinks.

3.2 Gold Membership

Gold Membership provides enhanced access and greater flexibility for frequent players.

Entitlements:

16 simulator sessions per month (each session is one (1) hour).
Maximum of two (2) sessions per day (subject to availability).
Sessions must be booked at least 12 hours in advance.
May bring up to two (2) guests per session (subject to guest fees).
Unused sessions do not roll over.
15% discount on drinks.
Priority access for leagues and events.

3.3 Membership Structure

Memberships are either:

Rolling monthly memberships; or
Six (6) month fixed-term memberships.

Memberships are non-transferable and may not be shared.

Enzo Golf reserves the right to amend membership tiers, benefits, or fees upon providing at least 30 days’ notice.

4. Term, Renewal & Cancellation

4.1 Rolling Memberships

Rolling memberships begin on the activation date and renew automatically each month unless cancelled.

Members may cancel by providing fourteen (14) days’ written notice before their next billing date.

If notice is received late, one final monthly payment may be taken before cancellation takes effect.

Membership fees are non-refundable, including partially used months or unused sessions.

4.2 Fixed-Term (Six-Month) Memberships

Where a member has entered into a six (6) month fixed-term membership:

The member commits to the full six (6) month minimum term.
The full six (6) months of membership fees are payable in all circumstances.
Cancellation during the six-month minimum term is not permitted except under Section 4.3 below.
If a member chooses to terminate the membership before the end of the six-month term, the remaining balance of the minimum term shall become immediately payable.

At the conclusion of the six-month term, the membership will automatically convert to a rolling monthly membership unless cancelled in writing with fourteen (14) days’ notice prior to renewal.

All payments made under a fixed-term membership are non-refundable.

4.3 Exceptional Circumstances

Enzo Golf may, at its sole discretion, permit early termination of a fixed-term membership without requiring full payment of the remaining term in cases of:

Verified medical incapacity preventing participation; or
Permanent relocation more than fifty (50) miles from the Studio.

Appropriate written evidence may be required.

4.4 Cancellation by Enzo Golf

Enzo Golf may suspend or terminate membership immediately for:

Non-payment;
Damage or misuse of property;
Abusive, disruptive, or unsafe behaviour;
Breach of these Terms.

Terminated members are not entitled to refunds.

5. Booking Policy

5.1 Booking Procedure

All simulator sessions must be booked via the online booking system or reception.
Bookings are subject to availability.

5.2 Advance Booking

Bookings are subject to bay availability and are accepted on a first come, first served basis.

Sessions must be booked at least twelve (12) hours in advance.

5.3 Cancellations

Cancellations must be made at least 6 hours prior to the booking start time.

Late cancellations or “no-shows” will count as used sessions.

Persistent no-shows may result in temporary booking restrictions.

5.4 Arrival & Duration

Members must arrive on time and check in before their session.

Sessions end promptly at the scheduled time. Extensions are subject to availability.

5.5 Maintenance & Closures

Occasional maintenance or operational requirements may restrict access to bays. Where possible, notice and rescheduling options will be provided.

6. Guest Policy

6.1 Guest Access

Silver Members: 1 guest per session.
Gold Members: up to 2 guests per session.

Guests must sign in, follow safety rules, and pay applicable guest fees.

6.2 Guest Responsibility

Members are responsible for the conduct and safety of their guests and for any damage or breaches caused.

6.3 Guest Limits

Guests may attend up to six (6) times per calendar year at a member rate, after which membership is encouraged.

7. Fees & Payment

Membership fees are billed monthly in advance.
Payments are collected automatically using the stored payment method.
Failed payments must be resolved within seven (7) days to avoid suspension.
Price changes will be communicated at least 30 days in advance.

All fees are non-refundable unless expressly stated otherwise in these Terms.

8. Conduct & Etiquette

8.1 Behaviour

Respect toward staff and members is mandatory. Aggressive or disruptive behaviour may result in suspension or termination.

8.2 Equipment Use

Simulators and related technology are delicate instruments.

Members must not tamper with sensors or system settings.

Members are liable for damage caused by misuse.

8.3 Dress Code

Clean golf or athletic attire must be worn.
Spiked or muddy shoes are not permitted.

8.4 Alcohol & Food

Food and drink are permitted only in designated areas.
Intoxicated individuals will be refused play.

8.5 Coaching

Only Enzo Golf-approved professionals may provide lessons within the Studio.

9. Health & Safety

Follow all staff instructions and safety signage.
Only one person may swing a club at any time.
No running or horseplay in simulator bays.
Children under 16 must be supervised by an adult.
Report injuries immediately.

10. Liability

Members and guests use the Studio at their own risk.

Enzo Golf is not responsible for loss, theft, or damage to personal belongings.

Liability for injury or damage is limited to cases of proven negligence.

Members are responsible for property damage caused by themselves or their guests.

11. Data Protection

Enzo Golf complies with the UK Data Protection Act 2018 and GDPR.

Personal data is collected solely for administration, billing, and safety purposes.

Data will not be shared except for secure payment processing or where required by law.

Members may request access to or deletion of their data at any time.

12. Amendments

Enzo Golf may amend these Terms to reflect operational, legal, or service changes.

Members will be notified at least fourteen (14) days before changes take effect.

Continued membership constitutes acceptance of revised Terms.

13. Complaints & Feedback

Concerns may be raised with staff or by emailing info@enzogolf.co.uk.

Formal complaints will receive a response within 10 working days.

Members retain all rights under UK consumer law.

14. Governing Law

These Terms are governed by English law.

Any disputes are subject to the courts of England and Wales.

15. Acknowledgement

By purchasing, renewing, or using a membership, you confirm that you have read, understood, and agree to these Terms and Conditions.